Computer cannot communicate with blackberry device Error

Asked By Lana Lang 0 points N/A Posted on - 07/04/2011

I just modified my blackberry to a new custom firmware I found on the internet. After installing the update I connected it to my computer and to my surprise ,the computer cannot communicate with my device.

It says The computer cannot communicate with the device. To communicate with the device, you need to configure the “RIM Network Device” interface. Open the Network Preferences, and you will be prompted to configure the new network interface. When finished, apply your changes, and reconnect your device.

Anyone familiar with this one because I believe it is in the manual that I have lost ?

 

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• Question Category: Networking Hardware

Answered By John Abbey 0 points N/A #81232

Computer cannot communicate with blackberry device Error

 

Dear Lana,

 

You can try the following steps to solve your problem:

• Connect your Blackberry to the computer using a USB cable ;
• Install an old version of Blackberry operating system , such as v4.5, if unsuccessful try with an older OS version.
• Run the Blackberry desktop manager ;
• Click on the App Loader, then start ;
• Wait until a "USB-PIN UNKNOWN" appeared, then click NEXT ;
• Then continue the installation of Blackberry operating system

If the above steps are implemented successfully, then your Blackberry will be normal again and can be connected to a computer. But if there is an error 507, a step that you can do is, turn off the Desktop Manager ; then repeat the above steps (starting from step 3).

 

If this step is successful, then the PIN is now recognizable. If it fails, the best way is to reinstall the Desktop Manager with the repair option. If successful, then your BlackBerry is now back to normal with the old version of the operating system.

 

Now you can try upgrading to a newer version.

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• Posted on - 07/05/2011
• Question Category: Networking Hardware