Failure to create a custom System Recovery Disk

Asked By Elaine R Sevin 10 points N/A Posted on - 01/02/2014

Hello All,

I am not able to create a custom System Recovery Disk (SRD) on my computer that has both Symantec System Recovery (SSR) and PGP Desktop Encryption installed. The creation of custom recovery disk fails with an error message. I am using Symantec System Recovery Trial version 2013 on my windows 7 machine. Does PGP Desktop Encryption prevent the recovery disk creation? I had created a recovery disk earlier for a windows XP machine using Symantec System Recovery Trial version 2013 without any issues. There was no PGP Desktop Encryption installed in that case. Do you have any ideas? Thanks in advance.

Error creating the custom recovery environment.

Saving Session

ECA307DE: Failed to unmount a previously mounted WIM file. A process or application may have a lock on a file within the mounted WIM content.

The Microsoft platform code is 126.

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• Question Category: Windows OS

Answered By Steve Marx 0 points N/A #179631

Failure to create a custom System Recovery Disk

Hi,

The above situation arises primarily because of compatibility issues between Symantec System Recovery and Symantec PGP Desktop Encryption tool installed. You can either disable the PGP Desktop from the PGP desktop icon in the system tray. You can Right-click on PGP desktop icon in system tray and select ”Exit PGP services”. You can then proceed with the creation of SRD. You can enable the PGP services again after your recovery disk is created.

You can alternatively uninstall PGP Desktop tool before creating SRD. You can then reinstall the PGP Desktop Encryption tool again.

Hope this solves the issue.

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• Posted on - 01/04/2014
• Question Category: Windows OS