Windows 7 System Restore Failed

Asked By Wayne S Tam 35 points N/A Posted on - 02/16/2014

Hello trouble shooters,

I had a severe virus attack in the computer, most of the application is not working properly and the important thing browser is also not working too. I decided to try factory restore in the system, but it did not complete successfully. I got an error message saying antivirus is running on the computer. But it is not running I disabled it before starting the system restore. Please help me to fix the error. Thanks.

System Restore did not complete successfully. Your computers system files and settings were not changed.

Details:

System Restore could not access a file. This is probably because an anti-virus program is running on the computer. Temporarily disable your anti-virus program and retry System Restore.

An unspecified error occurred during System Restore. (0x80070005)

You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method. For more information, see What is Recovery?

• Status: Open
• Question Views: 777
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Windows 7

Answered By Tim Lahaye 10 points N/A #184044

Windows 7 System Restore Failed

At first please ensure that your system is out of the network and especially not connected to internet. Now, un-install the antivirus program (not just disabling). After that try to perform system restore. In case, the first option does not work for you, I would suggest that you restart your system and log in to safe mode (Press F8 repeatedly when computer starts). Ensure that you only select ‘Safe Mode’ option to start window and not any other option. In the safe mode perform the system restore and it should work.

About Tim Lahaye

Questions
3

Answers
256

Best Answers
20

• Vote Up 0 Vote Down

• Posted on - 02/26/2014
• Question Category: Windows 7