Asked By
NLeigh 220 points N/APosted on - 04/27/2011
My Windows PC is prone to having problems every now and then. I would like to know how I can connect remotely and solve my PC problems and also can you direct me on how I can also help a group of my friends with similar problems remotely?
Microsoft offers a good Internet based options that simplify the task of connecting to a troubled system. With 'Remote Assistance', 'Remote Desktop connection' and 'Problems Steps Recorder tools', you can control a PC as if you were seated at the keyboard. You can fix the problems very quickly. It is important to note that the troubled user must initiate the 'Remote Assistance' request and approve the incoming connection via the Internet. The 'Remote Assistance' tool has evolved since the debut of Windows XP in 2001 to Vista to Windows 7. Please inform me of the version of Windows you are using for further assistance?
As for Windows XP you will be contacted soon by another expert. I will deal with Windows 7. Instruction using Remote Assistance tools are, Click Help and Support>>>> More Support at the bottom of the window and choose Remote Assistance. You will get an option to easy connect to establish a relationship between two Windows 7 systems and afterwards you can connect via Remote Assistance instantly. Windows 7 creates its own password and passes it to the person doing the troubleshooting. As a helper you need to click on the attachment and enter the password to start the connection to the remote PC. The person needing help will see a prompt requesting permission to establish the incoming connection and also warning that the connection will allow the helper to see everything on their Windows desktop. A chat function enables you two to communicate and the user can see what the remote helper is doing.
This tool is good for one time as needed basis remote access.
For XP, please follow these steps. Find the utility called Help and Support, then run a search for 'Remote Assistance'. Under Remote Assistance you have a choice as to how you can send your request for help (and the methods and formats of requests have changed over time in Windows XP). The choice is between instant messaging and sending an email message. You need to create both the user and remote helper passwords to gain security clearance to connect to the PC. Therefore write down precisely what you have encountered for a quick resolution of your problem(s).
Well, Remote Desktop Connection is good for regular troubleshooting. As for your case, you might need to connect with your friends remotely on a regular basis, so it is best to use this tool. This tool is also valuable for administrators who need to connect to servers or other critical systems.
In Windows 7, right click the computer and select Properties. Select the Remote tab. Add the remote helper as a user if the person is not already an administrator on your PC. Start the Remote Desktop Connection by clicking,
Start>>>>All Programs>>>>Accessories>>>>type the IP address or the computer name you want to connect to.
And then enter the valid username and password. However with this tool only the remote helper can see what is on the desktop, the other user will have a blank screen. The third tool is a recorder that records what went wrong the user's PC. These problems can be solved later by help desk agents.
To open Problem Steps Recorder and create a session, press the <Windows> key on your keyboard and type psr.exe into the search field. Then press <Enter> and follow instructions on the simple console. This is a good way of producing tutorials and documenting how to sessions for confusing tasks, and it is educational. Overall, remote troubleshooting avoids the expenses involved in traveling and makes fixing problems a bit easier.
One of the best Remote Desktop software is the NetSupport Manager 11. To download and install it, you can simply follow this tutorial:
Thank you both for the solutions you have presented. I will use Remote Desktop Connection once my friends and I upgrade to Windows 7. In the mean time I will stick to instant messaging or emailing.
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