Neither DP1.0 nor DP2.0 was found for the Product

Asked By Glenn A Watkins 0 points N/A Posted on - 05/20/2014

Hello,

I have connected my Phone to my PC and this error code appeared when I tried to open the suite to gain full access at my apps. I don’t really know what it means or what is causing it but I cannot access my data. Any solution for this ? How can I gain back my access ?

Thank you !

Changing Product Code

Neither DP1.0 nor DP2.0 was found for the Product, or the Product cannot be identified.

OK

• Status: Open
• Question Views: 1513
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Mobile Software

Answered By Sharath Reddy 590495 points N/A #183530

Neither DP1.0 nor DP2.0 was found for the Product

I think what it means is that the handset connected to your PC is not supported and your phone software cannot identify your handset. If this is a fresh installation of the application, make sure your mobile phone is supported. If you forgot to check, visit the download page again and check the program’s supported devices. You should see your handset among the supported devices.

If you can’t see your phone’s model then your phone is not supported. Uninstall the phone software and find another application that supports your mobile phone. If you have a Nokia phone, you can use Nokia PC Suite 7.1. It supports Windows XP [Home or Professional] Service Pack 2 and up, Windows Vista, and Windows 7.

For x64 Microsoft Windows XP, Nokia PC Suite 7.1 only works on Professional edition Service Pack 2 or higher. Also visit Nokia PC Suite Supported Devices to check your phone’s support. If you have a Nokia Lumia, you can use Zune PC App. It supports Windows XP Service Pack 3, Windows Vista, Windows 7, Windows 8, and Windows 8.1.

About Sharath Reddy

Questions
1

Answers
14599

Best Answers
2290

• Vote Up 0 Vote Down

• Posted on - 06/11/2014
• Question Category: Mobile Software