Get “internal error:(3.821).3.177. Please contact the Star Diagnostic Call Center”

Asked By diran 0 points N/A Posted on - 01/07/2013

I use a MB Star Diagnostic Tool C4 to read error codes from the ECU of my Mercedes. Version 07-2012 DAS/Xentry installed on a T30 IBM. Everything worked fine until I got infested by a virus. 

I removed it with Norton antivirus and ever since I've stayed offline. Since this incident, DAS have refused to communicate with me C4 multiplexer. My SDNC have connected shows two green bars. I get "internal error:(3.821).3.177" while trying to connect and the last three numbers keep changing on each attempt. Pic. Enclosed.

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Answered By Raymond York 0 points N/A #169430

Get “internal error:(3.821).3.177. Please contact the Star Diagnostic Call Center”

May be the virus wasn't removed properly by your anti-virus. Because if you had the connection problem it won't show you any internal error.

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• Posted on - 01/30/2013
• Question Category: Misc Software

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Answered By anjanakmt 0 points N/A #169431

Get “internal error:(3.821).3.177. Please contact the Star Diagnostic Call Center”

If you installed antivirus after the infection, antivirus may be blocking the connectivity. Try reinstalling the diagnostic tool and drivers. May be the files were infected and removed by antivirus.

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• Posted on - 03/08/2013
• Question Category: Misc Software