Call center software is need for every other company desiring to provide the communication support to its large customer base. The software helps the organizations to manage their customers effectively rather than exposing the customers to agents in case of no software. This software helps in routing calls to specific agents and providing additional information to the workers and employees. Usually, the call center software is omnichannel. An omnichannel software can extend support to the customers through various communication platforms. Besides, it provides for routing of calls and integrated CRM (Customer Relationship Management) for handling the customers. Choosing one software from a hundred of them available online is sure, critical, and a dicey process. So, here is our list for the top ten best call center software.
1. FIVE9
Comprehensive software for cloud contact center, Five9 is the most recommendable software for any big brand seeking the best customer support software. This software has its existence in large business houses like Carfax, DHL, Lululemon, etc. This software provides a flexible and user-friendly software interface for the integration of CRM (customer relationship management). Besides, there are ultimate options for the users to route calls, have omnichannel support and predictive dialing.
2. TALK DESK
Talkdesk is an all-rounder call center software and extends end-to-end customer support to the user organization. The software has ultimate customizable features and omnichannel support and is in use by more than two thousand business houses. There are outbound dialers present in the software for users and further options to the users for recording the calls. The software is user-friendly and provides artificial intelligence virtual assistance.
3. FRESH CALLER
The most user-friendly and comprehensive software for the call center is Freshcaller. Freshcaller is the software suite that extends a free trial of fourteen full days to the users to experience the user interface. The software is a cloud-based solution and has a wide range of tools for customer support and routing the calls to particular professionals or agents. This software is simple in use and is in use by more than five thousand business houses around the world.
4. RING CENTRAL CONTACT CENTER
The most used software in the sales and services organizations, RingCentral Contact Center, is the software best suited for people desiring robust feature packages for customer support. The software provides a wide range of features and has inbuilt voice supports. Further, the software has advanced ACD and IVR. The software is suitable for all business enterprises, whether small, large, or global. The software is easily accessible on multiple platforms.
5. ZEN DESK TALK
Another software suite that has to be on the list of top ten best call center software is Zendesk. Zendesk is a software that is a cloud-based solution for users and provides for best call center services. The software has inbound as well as outbound calling services for its users. Further, the software has multiple features for customer greetings and forwarding the calls to different channels.
6. CLOUD TALK
The software Cloudtalk is suitable for all types of enterprise, whether small, medium, or large. The software suite is compatible enough to run on different platforms like Windows, iOS, Android, MAC, Linux, and even on the web. The software, like other software, provides the inbound as well as outbound call support. The software is a cloud-based platform and has different price packages for different versions of the software.
7. CHANNELS
Software used in more than seventy-five countries around the world, Channels provides the best reporting suite to the customers. This software is an affordable application that places its focus more on sales. The software was earlier known by the name Crazycall. The software avails its users to manage the calls without hassles and has brilliant support services for customer relationship management.
8. LIVE AGENT
Another cloud-hosted software suite that is available as a call center software tool is LiveAgent. LiveAgent is a comprehensive software that runs on Windows, MAC, iOS, Linux, and Android. The software avails its users for the integration of VoIP providers, live chatting platforms, ticketing, and integration with social media platforms. Further, the software suite has many versions and extends brilliant and advanced features in the premium version.
9. CONVOSO
A browser-based software suite for call center services, Convoso is a comprehensive software with ultimate features and tools for channeling emails, voice mails, voice broadcasting, handling SMS services, and offering customizable dashboards to its users. The software avails its users to take benefit of the TCPA tools and has much more for local caller ID and texting features. Besides, there are tools for predictive and preview dialing.
10. 8*8 CONTACT CENTER
Available with a wide range of customizable solutions, the software 8*8 Contact Center is famous for its omnichannel routing. The software avails its users with the options for performing real-time analysis and has extended support for the inbound and outbound call support. The software has extensive security options for the users for safe transactions and has the capacity for integration with customer relationship management centers like Zendek, Microsoft Dynamics, etc.
