Do inefficiencies and longer waiting times come to your mind when you hear government sector? There is no doubt that the government sector suffers from such an image. The post-covid world has pushed every sector to adopt digitization at a faster rate which means that the government sector cannot be left behind in the tech race. But how can the public sector leverage the latest technology? It needs to establish itself as the organization of the future while making operations efficient and delivering value in the long run. Let us explore the tech trends that are likely to reshape the government sector in 2022:
1. Data Sharing
Can data sharing be frustrating? The government entities have piles of data that still use obsolete and inefficient databases. This is generally a challenge for most government entities where tracking and maintaining data becomes difficult. According to a report by Gartner, organizations promoting data sharing will perform better than their peers on most business value metrics by 2023. This will need a shift from outdated data management systems to modern data and information management systems.
2. Cloud Migration
Did you know that almost 75% of government entities are expected to undertake digital transformation in the span of the next 5 years? It is no exaggeration to say that cloud migration is one of the biggest tech trends that is set to reshape the government sector. According to the Center for Digital Government, the major priorities for cloud migration are geographic information services, low code applications, finance, admin, and human resource systems.
3. Collective Intelligence
This is another top tech trend that is making its way on our list. We tend to augment human capacity with artificial intelligence (AI) and machine learning (ML) to make the processes efficient. Ever wondered why we often cite that the public sector is plagued with inefficiencies? It is the high demand for services that stretches the employees beyond their maximum limit resulting in slower delivery. Here is where artificial intelligence can help us.
4. Hybrid Workplace
Have doubts that hybrid or remote working is the new normal? Covid made 59% of employees work remotely as opposed to 3% before the pandemic. Many of the government entities had also moved their employees including contractors and subcontractors to a hybrid or remote setting. Technology has made digital recruitment a reality with virtual interviews and onboarding.
5. Composable Government Enterprise
It is estimated that about 25% RFPs of the government will require solutions architecture and variable licensing for a composable design approach by 2024. What is a composable design approach? A composable design approach focuses on citizens rather than siloed approach, especially in areas including business architecture, technology, and thinking.
6. Adaptive Security
Is security important for the government sector? A report by Gartner shows that 75% of government CIOs will be responsible for security which includes the critical technology and operational environment by the year 2025. It is essential to address the element of cybersecurity by incorporating training programs and employee engagement and awareness.
7. Automation
The evolving complexities in technology have compelled some of the biggest organizations to undertake to reengineer. The same applies to the government entity as well. The repetitive, mundane tasks are being automated with the timelines being streamlined along with added value delivery. The government sector needs to move towards automation or elimination of all low-value activities, and towards human resources managing the code for the environments and systems.
8. Anything As A Service
Did you know that about 95% of new investments in IT by the government sector will be in Anything as a Service (XaaS) solutions? What is XaaS? Anything as a Service or XaaS contains different categories of IT infrastructure and software services which also includes the ones which are delivered in the cloud in the form of a subscription-based service.
9. Cash Management As A Service
A widely known work style of the government is Case Work. Cash Management As A Service CMaaS helps build the institutional agility in the government entities by replacement of legacy case management systems with modular case management products. According to Gartner, it is estimated that the government entities that have a composable case management application approach can implement new features about 80% faster than those without it.
10. Blockchain
This trend making its way on our list is a no-brainer. You can see cryptocurrencies and blockchain making headlines almost every day. Blockchain is changing the way we do business across the boundaries of the organization and helping companies rethink the way they make and manage copyrights, identity, data, brand, and other tangible and digital assets.
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