Selecting the right unified communications platform is a pivotal decision for any growing business in the modern digital environment. An effective unified communications solution converges multiple channels such as voice, video, messaging, and content sharing onto one centralized platform to streamline collaboration and connectivity across the organization.
As businesses expand their remote and mobile workforce capabilities, a scalable and flexible unified communications system becomes imperative to supporting efficient operations. I outline the top 10 leading providers of enterprise-grade unified communications platforms that warrant strong consideration. The comprehensive solutions highlighted here deliver a breadth of critical communication and collaboration tools while integrating with common business applications.
They enable teams to seamlessly connect and collaborate from anywhere, on any device. Evaluation of core features, ease of use, implementation, service reliability, security, and cost will help organizations identify the ideal unified communication system to meet their unique needs and support their success.
1. RingCentral MVP
RingCentral provides an award winning unified communications as a service platform. The flexible, global solution covers the full range of communication needs for employees with messaging, video conferencing, and cloud PBX capabilities. Real-time collaboration is made easy through team messaging and screen sharing on any device. Voice services are reliable with AI-powered high-definition audio and unlimited calling. The open API platform also allows RingCentral to integrate seamlessly with popular business applications such as Salesforce, Microsoft Office 365, and Google Workspace. As a recognized industry leader, RingCentral offers robust unified communications tailored to businesses of all sizes.
2. Microsoft Teams
As part of the Microsoft 365 suite, Teams provides a complete chat-based workspace for enterprise team collaboration. The Teams platform enables users to make calls, join meetings, and collaborate on documents seamlessly. Flexible APIs help customize and extend team capabilities to streamline workflows through integrations with frequently used business apps. AI enhances the meeting experience through background noise suppression and live translations. As an established software provider, Microsoft offers the scalability, security, and reliability required for enterprise deployments. Adoption is simplified since Teams seamlessly integrates with Microsoft’s widely used productivity tools.
3. 8×8 eXperience Communications Platform
8×8 offers a single vendor solution consolidating global voice, team chat, meetings, and contact center capabilities. Advanced voice services include unlimited calling in 47 countries. Integrated contact center features optimize the customer experience. Unique analytics within 8×8 compile cross-channel communication metrics into actionable business intelligence. As an integrated cloud platform developed specifically for enterprise needs, 8×8 eXperience allows organizations to flexibly scale their deployment. This helps enable employee productivity through a unified experience as dispersed teams connect across locations.
4. Vonage
The Vonage Communications Platform delivers full-stack programmable communications for global businesses. Their unified solution integrates all modes of communications, contact centers, messaging, and APIs. The platform embeds communications capabilities directly into business apps to enhance productivity. Programmable communications and flexible APIs simplify customized integrations. Vonage enables users to communicate and collaborate across multiple channels from within other business applications for complete continuity. Their unified platform scales to provide enterprise-grade reliability and performance.
5. Avaya OneCloud
Avaya OneCloud offers extensive options spanning public, private, and hybrid cloud models to match diverse business needs. Comprehensive cloud communications converge voice, video, mobility, messaging, conferencing, and contact center management. Avaya provides robust tools to tailor the platform’s capabilities and integrations to an organization’s workflows for greater productivity. The flexible solutions integrate with common CRM and business software applications. Extensive global coverage offers location flexibility while still maintaining enterprise-level security and reliability. The unified Avaya platform delivers proven, carrier-grade performance scaled to enterprise requirements.
6. Cisco Webex
Cisco Webex provides a secure and adaptable enterprise collaboration platform. Their unified solution simplifies teamwork across the distributed workforce with HD video meetings, messaging, file sharing, whiteboarding, and more. Advanced hybrid cloud services allow flexibility between on-premise and cloud. Webex’s enterprise-grade security, global compliance, and reliability enable secure collaboration from any location. Using AI, innovations like background noise removal ensure quality interactions. Tight integrations across Cisco’s products streamline unified communications capabilities within customized environments to enhance workflows. As an established provider, Cisco Webex delivers a robust foundation for enterprise connectivity.
7. ATOS Unify OpenScape Enterprise Express
Unify OpenScape Enterprise Express from Atos consolidates communications into a secure single-server solution. Their open standards-based platform unifies IP telephony, instant messaging, conferencing, voicemail, and mobility. Built-in redundancy options deliver the reliability required for critical operations. Unified communications capabilities are tailored through their eco-system of third-party solutions and integrations. Unify OpenScape scales cost-effectively from small to very large deployments. The vendor offers flexibility for on-premise or cloud delivery along with hybrid hosting options. Atos provides organizations with an integrated communication platform for efficient collaboration across the business.
8. Mitel 2600Hz Kazoo
As a UCaaS platform, Kazoo by Mitel enables organizations to build and deliver flexible cloud communication services. The solution integrates telephony, team messaging, collaboration, contact center, and APIs. Real-time features like presence add valuable context. Mitel offers open integration capabilities to incorporate Kazoo services within business apps and workflows. As a multi-tenant platform, resources scale cost-effectively to serve large distributed enterprises. Unique multi-directional synchronization maintains uniform communication capabilities across customer sites. With its extensive features and open API framework, Kazoo creates a customized cloud communications environment.
9. Sangoma Linkus UC
Linkus UC is an open-source communications platform offered by Sangoma. Their on-premise or cloud-hosted solution unifies PBX calling, voicemail, chat, video conferencing, and contact center functions. As an alternative to closed proprietary systems, Linkus’s open-source architecture allows custom integrations. Sangoma enables administrators to tailor communication capabilities to enhance productivity through embedded apps. Linkus scales cost-effectively from small businesses to large distributed enterprises. Sangoma’s UC platform provides organizations with the latest communication capabilities with the benefits of open-source flexibility.
10. Dialpad
As a true UCaaS platform, Dialpad’s cloud solution simplifies deploying enterprise-grade unified communications. The AI-powered platform includes voice, video meetings, team messaging, and SMS capabilities. Dialpad integrates natively with today’s most popular business apps for smooth collaboration and workflows. Proprietary Voice Intelligence provides real-time transcription, note-taking, and automatic summaries. Dialpad offers enterprise reliability, security, and scalability without the complexity of legacy solutions. Their unified system is purpose-built to make cloud communications intuitive and enhance productivity across modern work environments.
