Trying to install the Norton Antivirus I got an error message

Asked By Jesica Minnie 40 points N/A Posted on - 02/01/2013

Hi Experts,

 

The day before yesterday I upgraded different software that I use on my PC. Norton Antivirus too was renewed. While I was trying to install the Norton Antivirus I got an error message saying,

 

It will not run unless I restart my computer changing 64 Bit kernel to 32 Bit kernel –

 

My PC has full access to the internet.

 

Any idea?

 

Thanks for the valuable replies.

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• Question Category: Anti-Virus

Best Answer by Browning Wallace

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Answered By white wayyne 0 points N/A #197764

Trying to install the Norton Antivirus I got an error message

That is probably an issue with the version of Windows that you have installed. From your statements I can see you have a 64 bit version of Windows. The new application you installed runs on a 32 bit platform hence the message. Probably you could install a 32 bit version or obtain a correct Norton Antivirus that is supported by the version installed

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Answered By Browning Wallace 0 points N/A #197767

Trying to install the Norton Antivirus I got an error message

 

Hi Jessica,

This issue that you are having is a known issue with Norton. What you need to do is Run the Live update to fix it. In the menu bar click go then Applications then go to the Symantec Solutions Folder after that double click Live Update then click on Update everything now.

Once you have done that restart your computer then run the update again just to make sure you have updated it successfully.

Hope this helps!

Browning Wallace

.

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• Posted on - 02/05/2013
• Question Category: Anti-Virus