Problem in accessing Microsoft Outlook web app

Asked By Sharlene Rubio 30 points N/A Posted on - 02/03/2013

My users are having problems trying to access their messages on Outlook Web App with the below error message. I am not sure of what to do next, whether to update my DNS settings or change E1 name server settings. Please help.

This account does not have an Outlook Web App mailbox.

You're currently signed in as [email protected]. Click here to sign out, and then sign in to your Outlook Web App account.

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• Question Category: MS Outlook

Best Answer by Zimmerman Donnaz

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Answered By Martin Trish 0 points N/A #156561

Problem in accessing Microsoft Outlook web app

Hello  Sharlene

 

I think your problem is with a cookie on your browser .First delete all cookies then reset all settings of your browser.

Now try to login and it will not show any error. Go to kb.juniper.net anKB22821d open kb id:kb22821.

Log out from your account before deleting cookies.

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• Posted on - 02/13/2013
• Question Category: MS Outlook

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Best Answer

Answered By Zimmerman Donnaz 0 points N/A #156562

Problem in accessing Microsoft Outlook web app

Hello there,

Usually this happens if a user does not have the required permissions to access the mailbox through Outlook Web App.

You need to review the user’s mailbox properties or settings and make sure that user’s account is enabled for Outlook Web App.

You can visit Microsoft for more details on how to check the user’s account mailbox properties.

Have a nice day!

About Zimmerman Donnaz

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• Posted on - 02/13/2013
• Question Category: MS Outlook