Full version of Avira Premium Security Suite getting error message

Asked By John J Houston 30 points N/A Posted on - 07/05/2013

Hello,

I have installed a full version of Avira Premium Security Suite but recently, I am getting the following error message. I don’t know how to change configuration without having any problem. I uninstalled the program to resolve this problem but again the same error appeared. Any help would be really helpful. Thanks.

avconfig

Exception in modul AVCONFIG.DLL (09.00.00.31):

Plugin: Firewall (Page=2)

Function: configPagePreTranslateMessage

Exception: ACCESS_VIOLATION (0×0000005) at address 0×76019b90.

Extended information:

Product: Avira Premium Security (EN), 392

Operating System: Windows Vista () [6.1.7600]

OK

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• Question Category: Virus & Spyware

Answered By Drake Vivian 30 points N/A #173780

Full version of Avira Premium Security Suite getting error message

Hi there John J Houston,

 

The error you're getting says that the Avira is in the conflict with some other software installed on your computer. This usually happens when you have more than one security utilities installed and when they are from a different developers.

 

In order to solve your problem, please remove another antivirus software you have installed. Your computer won't be any safer with two antivirus software, it will only be more unstable. Note that you should use the cleaner provided by the developer of the antivirus software you are using to uninstall the security software instead of doing it manually.

 

Best regards,

Drake Vivian

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• Posted on - 07/09/2013
• Question Category: Virus & Spyware