Using Windows XP OS and recently showing internal error message

Asked By Donald T Mercurio 0 points N/A Posted on - 07/06/2013

Hello,

I am using Windows XP OS and recently, I got the following internal error message. It says that FrameMaker has detected a serious problem and must quit. I don’t know how to fix it. Can anyone has an idea to resolve this problem? Any help would be appreciated. Thanks.

Error

Internal Error 7004, 6055410, 7657059, 0, FrameMaker has detected a serious problem and must quit.

A file named “c:program filesadobeframemaker7.0Framelog_06.03.08_12.35.05.txt” has been generated contains information that may help Frame development improve the product for future releases.

Please describe your recent actions and send this, along with the generated file, to [email protected]. Due to the volume of feedback, we are unable to respond to technical questions. For support, please refer to https://helpx.adobe.com/support.html.

OK

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• Question Category: Windows XP

Answered By Drake Vivian 30 points N/A #174191

Using Windows XP OS and recently showing internal error message

Hi there Donald T Mercurio,

 

The very first thing you should do is to update both, your system and the software that is causing the problem. Several fixes were released on the Adobe website and you should apply those fixes as it will most likely instantly solve your problems. 

 

Another thing to do is to check what is written in the created error log. Open the file mentioned in the error ( c:program filesadobeframemaker7.0Framelog_06.03.08_12.35.05.txt) and read it. It will give you a hint which part of the software or the action is responsible for the crash and once you find that out, simply turn that option off.

 

Best regards,

Drake Vivian

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• Posted on - 07/08/2013
• Question Category: Windows XP