Error Message with Nero Software
Hello experts,
I found the following Problem when I was using Nero software.
Please help me to solve this.
Thanks in advance.
Hello experts,
I found the following Problem when I was using Nero software.
Please help me to solve this.
Thanks in advance.
Hello Caroline,
A problem like that usually occurs for reasons like the following:
Regards,
Carl
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The above error message isn't too detailed because it doesn't clearly say which DDLs have problems. In general it states that: either it was a problem with the installation procedure or that some DLL files have been corrupted due to unknown causes (maybe a virus).
Firstly you should try to do a complete wipe out of any Nero software from your computer by running the official uninstaller from the Control Panel > Add/Remove Programs section. After that you should have a registry cleaner tidy up your registry. A free and easy to use one is called CCleaner, you can get the tool from here: It's user-friendly so you won't have any troubles with it. Just let it clean your registry and you're set.
After that attempt a Nero re-install and see if the error occurs again. If it does then the DLLs mentioned by the error haven't come with the installer and you need to get them from somewhere else. They might have been Windows default DLLs. In this case you're stuck with a complete OS re-install.
The truth is that they should have mentioned which DLLs have problems. Letting you guess is bad way to do business.
I hope this helps.