Phone camera will not work

Asked By Viola A Davis 10 points N/A Posted on - 04/05/2015

The camera on my phone will not work. It keeps freezing on me when I go to use it. I've tried deleting some pictures and also deleting apps but I can't seem to get it to work. I have a Galaxy S4. Suggestions or advice to troubleshoot this problem? I really would like to have a functional camera on my phone but I have no idea what could be causing this or what I could do to fix it?

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Answered By Nancy Aust 0 points N/A #177182

Phone camera will not work

Option 1 – Clear your camera cache

• Click on Settings > Application Manager
• Swipe left twice and choose All
• Scroll down the camera and tap on it to open it
• Tap on Force Close, Clear Cache and the Clear Data
• Reboot your phone

Option 2 – if your camera displays a blank screen whenever it’s opened:

• Pull out the battery of your phone
• Re-insert the batter and press the power button
• Open the camera
• If this doesn’t work, switch the phone off, and while holding the power button tape the Menu button continuously
• Choose to power the phone on in Safe Mode and open the camera
• If the camera is now responding, try uninstalling any app that was recently installed

Option 3 – Factory reset your phone

• Make a backup  of your phone as all data will be lost
• Go to the Settings option on your phone and tap on Accounts
• Tap Reset > Factory Reset and select Delete All

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• Posted on - 04/05/2015
• Question Category: Others