Netflix Down and Not Working Properly

Asked By Larry L Poling 40 points N/A Posted on - 05/06/2015

I am trying to connect to Netflix on my Samsung smart TV (JS9500) for the first time but I'm getting an error message:"Sorry we are unable to reach the Netflix service. Please try again later or visit www.netflix.com" My internet is all working fine since I am able to stream videos from other sites like the youtube. Where could the problem have originated from? Or could it be that my device is blocked from accessing Netflix?

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• Question Category: Misc Software

Answered By Mhut gerry 5 points N/A #180813

Netflix Down and Not Working Properly

Try to set Samsung Instant to off in settings, If this didn't work go for reseting to factory settings by following these steps:

 

1- Tap on TV menu button

 

2- Select support

 

3- Select self diagnosis

 

4- choose reset

 

5- Enter your pin

6- Select "yes"

 

 

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• Posted on - 05/07/2015
• Question Category: Misc Software