Window Firewall and MS Animal ware tool stopped working

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What could be the main reason why Window Firewall and MS Animal ware tool stopped working? Since yesterday, I already start receiving warnings from Norton Autoprotect in line with Trojan.Gen.2, Trojan Horse downloader.

The message seems to indicate that autoprotect has blocked those threats. What bothers me is that why I can’t launch them? I have received an error (Norton error 0x00003f4) when I tried to run it with Symantec scan. But how come the antivirus was not working?

I also happen to reboot my PC but I noticed it could not normally start at the same time cannot normally search for repair. What must be the things I have to do in order to clean my system?

Anyways, I have windows Vista 32 and Symantec Norton Internet Security.

Can you please find me a way to make my system uninfected?

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Answered By 10 points N/A #155779

Window Firewall and MS Animal ware tool stopped working

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Hello Denine,

Installing many security applications on a computer may cause them to conflict between each other and as a result fail to work properly, and that seems to be the case in your case. To resolve the issue that you are getting right now I will therefore suggest that you try the following procedure.

  • First of all, go to the control panel, and remove all the security applications that you have installed.
  • After than run the disk cleanup utility to remove any files associated to the security applications that may be causing the issue.
  • After that reinstall only one security application, I will recommend Norton antivirus, and then update it.
  • See if the firewall can work well now.

Hope this helps.

Regards,

Carl

 

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