Outlook Express 6.0 is eliminating my inbox and folders

Asked By kaitlynedwards 0 points N/A Posted on - 12/14/2011

My Outlook Express 6.0 has been eliminating my inbox and all the folders I created. I want to know the reason why because this has not happened before. I bet some settings have been change, but I could not find anything in Outlook that concerns with this one. Does anyone have any idea? Thanks!

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• Question Category: Outlook Express

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Answered By Pheonix team 5 points N/A #100833

Outlook Express 6.0 is eliminating my inbox and folders

Hello,

The problem you are facing indicates that there could be a damaged outlook database file (.dbx), this could be due to virus activity in your mail messages, OR your antivirus program itself could be the cause, BECAUSE, whenever any virus is received in your mail, antivirus scan and clean it making the messages or folders disappear. There is a complete article to explain this phenomenon. Check the article.

To address this issue, you need to repair the outlook database file, and use a specialized program to recover your messages as much as possible.

The utility is called: Accurate Outlook Express Mail Expert, and can be downloaded from: http://www.accuratesolution.net/Download/AOEMETrial.exe

The complete usage instructions of the utility can be found at: http://www.accuratesolution.net/aoeme.htm

PT

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• Posted on - 12/15/2011
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Answered By kaitlynedwards 0 points N/A #100834

Outlook Express 6.0 is eliminating my inbox and folders

Ohh !! so that's how my messages are missing. My antivirus might have detected a threat and removed it with my mail. Thank you for the information Phoenix. I really get to learn a lot here in techyv. Good day!

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• Posted on - 03/31/2012
• Question Category: Outlook Express