Why get an error message while installing Office Program in my PC

Asked By Jessica Eden 0 points N/A Posted on - 01/14/2012

Can someone help me, please?

My problem is that, I tried to install an office program in my PC, but an error message kept on popping out. It says “The installation source for the product is not available".

I don’t know why it is like that when in fact the DVD is inserted in the disk drive.

Hoping someone could give me a response to this.

Thank you.

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• Question Category: Microsoft Office

Best Answer by Lee Seen

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Answered By Lee Seen 0 points N/A #115994

Why get an error message while installing Office Program in my PC

When you go to the DVD drive and then right click on it and then choose explore, is it able to open or is it bringing an error message?

In the case it cannot be opened then the DVD cannot be detected.

The reason for that will be the DVD itself is corrupt or there might be a problem with the DVD drive, you will therefore need to troubleshoot that.

Try opening the DVD from another computer and see if it will open, and also check if there might be scratches on the DVD that are making it not to be read and then clean it.

If the problem is with the DVD drive you will need to check if the cable may be loose or is disconnected and rectify that.

Lee Seen

 

 

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• Posted on - 01/15/2012
• Question Category: Microsoft Office

Answered By lee hung 75 points N/A #115995

Why get an error message while installing Office Program in my PC

This issue may occur if you have one or more stand-alone versions of a Microsoft Office XP program, such as Microsoft FrontPage 2002, Microsoft Publisher 2002, or Microsoft Access 2002 installed on your computer and the source and/or cache file registration is damaged.

To resolve this issue, follow these steps:

1. Run the FixIt from the following article:

2. Run Office XP SP1 again 

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• Posted on - 02/21/2012
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Answered By Jessica Eden 0 points N/A #115996

Why get an error message while installing Office Program in my PC

Lee,

So sad. DVD was not being detected, and I found that it is needs to be cleaned first.

Thanks for that reminder.

I have installed it successfully after cleaning it.

THANKS!

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• Posted on - 04/10/2012
• Question Category: Microsoft Office