Scanner communication error with Hp Photosmart

Asked By Jeo Tolbert 0 points N/A Posted on - 09/24/2012

Hello,

I am facing serious issues using the HP Photosmart software. I am using HP Office jet Pro A909g which is an AIO that supports network printing. However I have been unable to scan your my Windows 7 PC using the same. The error is displayed below:

 

 

A required software component was not found or was improperly installed. Reinstall the HP Photosmart software that 

came with the device and try scanning again.

 

The software works for sometime after reinstallation and the problem crops up again and again.

 

Anyone worked with HP softwares before?

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• Question Category: Photos / Graphics Soft.

Best Answer by Willet Engelin

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Answered By Willet Engelin 0 points N/A #156455

Scanner communication error with Hp Photosmart

Hello Joe,

Don't worry, after following the below indications you can successfully solve your problem I hope. Better to Do According to my indication.

• Primarily you should install the software boot from CD.
• After installation then restart PC and try updating your software and you can also try unplugging and then Plugging USB.
• Then  select computer > Open CD-ROM by exploring it > Type TEMP in the search button and after opening temp FOLDER > in the setup folder > Scan  and from right click repair and then click install and then from setup folder open bpd_scan and select repair from right clicking.
• And after installation then restart your computer.

Hope you successfully completed your problem. Best of luck.

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Answered By Aquino Meman 30 points N/A #156456

Scanner communication error with Hp Photosmart

Hello,

There might be a compatibility issue of the software with the operating system.

The problem with the software will be repeated even though you reinstall it.

The only way is to download the compatible software from the internet.

Click on the link to go to the official website.

 

Thank you.

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• Posted on - 09/24/2012
• Question Category: Photos / Graphics Soft.