Are you still using an old telecom system? Or are you looking for some new solutions for your business? If that’s the case, then you should definitely consider investing in VoIP for your business. VoIP (Voice over Internet Protocol) software makes it easy to make voice calls over the Internet. It converts audio signals into digital packets transmitted over internet broadband networks. It is a modern form of PBX (private box exchange or private branch exchange) that allows users to access phone services through an app on their internet-connected desktop or mobile device. With more and more people working from home, the need for VoIP software has increased rapidly among businesses. One of the great things about VoIP for businesses is that you can connect your phone hardware and wireless headset to various software programs, like remote conference calls, file sharing, and email. The cost of VoIP services is priced per user per month; hence setting up and managing VoIP for business is comparatively cheaper. There is a wide variety of business Voice Over Internet Protocol (VoIP) solutions available online; however, in this article, we’ll be talking about the Top 10 cloud-based Voice over Internet Protocol (VoIP) providers for businesses.
1. Nextiva
Nextiva is a popular VOIP solution used by large-scale enterprises. Nextiva uses a single app for making phone calls, video calls, and chat messages on PCs and mobile devices. The maximum number of messages you can send monthly is 1,000 per user. With Nextiva, you can quickly assess agent performance and identify essential trends by monitoring and recording an agent’s call performance in real time. They’re available 24/7 to help out if something goes wrong. Pricing: It offers a free trial of 7 days. Nextiva offers four distinct pricing plans: Essential, Professional, Enterprise, and Ultimate. The Essential plan is available for $18.95 monthly, Professional for $22.95 monthly, Enterprise for $32.95 monthly, and Ultimate for $57.95 monthly.
2. Zendesk
With Zendesk’s cloud-based voice solution, one can immediately attend phone calls. Zendesk provides a comprehensive ticketing solution that enables your support team to interact with customers through a variety of channels, including emails, messaging, chats, Slack, Microsoft Teams, and community forums. You can easily keep track of your phone calls, voicemail, and texts in the same place where you keep your emails, conversations, and social media. It uses computer telephone integration that allows users to make phone calls directly from their browsers anywhere in the world. Pricing: It offers a free trial of 14 days. The cost per month for a Suite Team is $55, for a Suite Growth is $89, and for a Suite Professional is $115.
3. Dialpad
Dialpad’s business VoIP solution is suitable for both small and large companies. With Dialpad, one can efficiently conduct video conferences and send instant messages. It has features like call forwarding, ensuring that callers get questions answered and issues resolved even if someone is out of the office for vacation or work travel. In addition, it provides built-in AI capabilities such as call transcriptions in real-time, automatic post-call summaries, and speed coaching. Pricing: It offers a free trial of 14 days. The cost of the service varies depending on the user, with the standard rate being $23 per month and the pro-rate being $35 per month. If you are an enterprise, please contact the company for pricing information.
4. Webex Calling By Cisco
Webex Calling provides an all-in-one enterprise-class cloud calling and collaboration solution through a subscription-based model. Centralized administration, enterprise-grade security, and trusted reliability ensure that the Webex cloud is always up-to-date. It offers call merging, visual voicemail, do not disturb, call forwarding, and more features. Cisco Webex is considered one of the premier collaboration platforms in the unified communications space designed for small-group collaboration and for large-group meetings. Pricing: It offers a free trial of 90 days. Get an Introductory call for $0/month, Standard call for $17/month, and for Enterprise, contact the company for pricing.
5. GoTo Connect
GoTo has all the bells and whistles you need for IT support, from remote access to chat ticketing and more, so you can stay connected anywhere you work. GoTo Connect offers a cloud-based telephone and meeting service that can be customized to individual requirements. The free version of GoTo Meeting is suitable for small-scale meetings with enhanced audio and video quality. It is equipped with a Dial Plan Editor which facilitates the visual representation of call routes and schedules. Pricing: It offers a free trial of 30 days. The introductory fee for this service is $27 per month. The standard rate is $32 per month, and the premium rate is $43 per month.
6. OpenPhone
OpenPhone has various automation features, such as SMS auto-reply and IVR capabilities that enable automatic call routing when customers dial your number. It is also possible to integrate your preferred business applications, such as Slack, Gmail, and Zapier to provide additional context without switching between platforms. You can share as many phone numbers as you want to work together on calls and texts and take responsibility for incoming messages. Pricing: Standard: $13 per month, Premium: $20 per month, Enterprise: Contact for Pricing
7. Grasshopper
Grasshopper offers Voice over Internet Protocol (VoIP) and Voice over WiFi (WiFi Calling) for your phone or computer. Google’s experimental project team came up with this service. Grasshopper lets you keep your business calls and personal calls separate by giving you a second phone number for your phone. It’s a VoIP solution designed for self-employed and small businesses. For every extra phone number you want, you’ll have to pay an extra $10 monthly. Pricing: For solo business: $28 monthly, partner business: $46 monthly, and small business: $80 monthly.
8. 8×8
8×8’s business communication service provides voice, video, and chat functionality. You’ll get a single app with team messaging and document-sharing features to help you work together. Its advanced features give access to skills-based routing, IVR, and CRM integrations and create custom workspaces for Agents and Supervisors tailored to their specific workflows. It allows unlimited international calls across countries, interactive video conferencing, and live streaming features. Pricing: It offers a free trial of 30 days. The X2 plan starts at $28 per month, X4 plan starts at $57 per month, and X6 plan starts at $85 per month.
9. Vonage
Vonage provides a comprehensive communications solution that combines voice, video, and messaging communications into a single mobile or desktop application. It supports integrations with external applications, such as Salesforce. It is well-suited for small businesses and international enterprises using Microsoft Teams. Call tagging, call tracking, messaging, and CRM integration are all included in Vonage’s business VoIP service, with 99.99% uptime reliability. Pricing: The cost per line per month is $19.99 for Mobile, $29.99 for Premium, and $39.99 for Advanced.
10. Aircall
Aircall provides access to international telephone numbers in more than one hundred countries and facilitates the rapid recruitment of new team members. In addition to basic VoIP features, Aircall provides call-tracking capabilities and well-known app integrations. It offers facilities for conference calls, call forwarding, call transferring, and more. It offers a business phone system that enables hybrid and remote teams to stay connected and seamlessly work from anywhere. Pricing: It offers a free trial of 7 days. The cost per user per month for essential services is $30, while professional services are priced at $50. For custom services, contact the company for pricing information.
