Live chat software enhances customer experience and helps manage support requests more efficiently. A website chat function is becoming a must-have for many brands as consumers seek more convenient ways to connect with businesses. Customers expect quick responses when they contact a company’s support team, which is becoming increasingly important as customer service has become an essential internet platform. Businesses that keep customers waiting for risk losing them to competitors and harming their brand’s reputation. Setting up a live chat function may appear to be a difficult, time-consuming, and costly process. However, it is now much easier and faster than you might think. Here is the list of the ten best live chat software.
1. Tidio Live chat
Tidio is a website live chat software solution that allows you to communicate with visitors in real-time. Tidio permits you to create chatbots to automate your messages. It also includes canned responses for quick responses and an all-in-one shared inbox. Shopify, WordPress, and Wix all support video integration.
2. Sendinblue Conversation
Sendinblue Conversations is an excellent choice for live chat software because it is intuitive, dependable, and robust. Conversations are suitable for businesses of all sizes due to their simple interface. Setup is no more complicated than copying and pasting. The drag-and-drop editor then makes it simple to design chatbot flows.
3. LiveChat
LiveChat is one of the most popular chat tools today because it is versatile and easy to use. You can use this service to create a branded chat box on your website where customers can send messages and support requests. LiveChat is a comprehensive customer service platform used by over 35,000 businesses worldwide, including household names such as Ikea and PayPal.
4. HubSpot live chat
HubSpot provides a free option for any company that does not have the budget for a full-fledged live chat solution. HubSpot Live Chat lets you chat with customers and other website visitors. If you start talking with someone and realize their request is better suited to another team, you can easily forward it to the appropriate person.
5. Respond.io
Respond.io is a business messaging platform that allows customers to contact you through any channel they choose. Customers can contact you via Respond.io live chat on your website or social media pages. This live chat software gives your team a 360-degree view of your customer base. Omnichannel chat history, contact import, and real-time analytics can all assist you in gaining a better understanding of each customer profile.
6. LiveAgent
Another 360-degree live chat software is LiveAgent. It has a ticketing system, a built-in call center, a knowledge base builder, and a customer access portal. These new features offer self-service help options, allowing visitors and customers to find answers to frequently asked questions and track the status of their support tickets without having to contact a team member.
7. Zendesk
In Zendesk, you can communicate with your customers in real-time, initiate targeted and customer-driven chats, send files through chats, ask customers to rate conversations, and log and analyze all live chats. Zendesk also provides a JavaScript API for making your live chats smart. There are also numerous integrations with popular platforms like WordPress, Squarespace, Joomla, Drupal, Prestashop, Wix, and Shopify.
8. JivoChat
JivoChat is an excellent choice for the best live chat software for website support. Because of integrations with Instagram, Facebook, WhatsApp, and other platforms, this tool ensures you can connect with customers wherever they are. To facilitate the management, agents receive calls, chats, and emails in a single inbox. JivoChat includes features designed to improve customer services, such as a CRM integration with detailed visitor information sneak peeks into what customers are typing. It is possible to collect insights from customer’s ratings of service quality. Furthermore, AI solutions enable agents to translate conversations in real-time.
9. Crisp
With Crisp, you can connect all of your channels through its shared inbox. You can create chatbot scenarios, GIFs, video previews, and share files. Crisp allows you to connect your live chat to social networks such as Messenger and Twitter. What drew our attention was their CrispyBird feature, a game designed to keep your customers entertained while they wait for your response.
10. Intercom
Intercom is most likely the most popular live chat software, particularly among SaaS companies. It also provides chatbots, product tours, app integration (such as scheduling a Google Meet meeting) and help desk tools. It also saves customer history for future chats, which can be accessed when needed.
