VoIP or voice-over-internet protocol is a modern form of communication in which two parties send data over a broadband internet connection. This tech is now synonymous with the word indispensable in the business world. From small businesses like your nearby sweet store to the industry giants, VoIP fulfills the required communication between personnel. Due to its low cost, ease to use and set up, and mobility due to smartphones, productivity levels of companies have drastically increased upon adopting this tech. Without further delay, here are our top 10 picks for the best cloud-based VoIP providers for business communication.
1. RingCentral
RingCentral is one of the best providers of VoIP service that offer an all-in-one solution for all your business needs. They include integrated messaging, unlimited video conferencing with 100 participants, and more, and it is compatible with computers, tablets, mobiles, etc. They are also well known for their 24/7 customer support via online chat and phone support during business hours. And finally, they are available in over 100 countries.
2. Zoom Phone
Youngest in the list, Zoom Phone is the most bang for the buck VoIP provider with an entry price of only $10. This provider is best for small businesses as it provides almost all the features of a higher and more established VoIP provider, and it is cheap. Standout features include unlimited outbound calls as well as unlimited interactive voice responses. It also supports both smartphones and pc.
3. 8×8
Do you want a VoIP provider who can support 500 participants in a single video conference? Well, look no further because 8×8 has it. Recommended for small businesses with a global customer base, 8×8 has more features than your average VoIP provider and at just a fraction of the cost. Some notable features include:
- Unlimited international calling in more than 40 countries.
- Unlimited cloud media storage.
- 24/7 customer service on the phone, email, and live chat.
Even with all these incredible offerings, 8×8 integrates with over 60 third-party applications like Microsoft Teams, Salesforce, Google Workshops, etc.
4. Vonage
Used primarily by retail and customer service businesses, Vonage was one of the early adopters of VoIP technology. They are well known in the business world because they were among the first. They used to have complaints about being unreliable, but now they are guaranteed 99.999% uptime, making them one of the most reliable VoIP providers in the industry. They also offer unlimited team messaging, calls, and business text messages. Supported in over 40 countries and with a customer base of 2.4 million, Vonage is one of the largest VoIP providers in the market.
5. Ooma
Affordable and beginner-friendly, Ooma is the preferred VoIP provider among entrepreneurs, startups, and small companies. Started in Palo Alto, California, in 2004, Ooma grew exponentially and now holds the record of being the best overall VoIP provider for nine years, according to PC Magazine readers. Its pros include “ring groups” Ring groups allow multiple employees to answer a specific call. Additionally, Ooma provides a virtual receptionist to answer incoming calls and direct them to the appropriate extensions.
6. Dialpad
Cost-effective and well-designed, Dialpad is one of the world’s largest VoIP providers. Like other VoIP providers, Dialpad provides unlimited calling, unlimited video calling, and SMS. One serious con is that significant features, like third-party integrations and 24/7 customer support, are only available to Dialpad Pro and Enterprise subscribers. But Dialpad’s artificial intelligence (AI) allows the provider to stand apart from its counterparts. Currently, only Dialpad can transcribe calls and take notes during meetings.
7. GoTo Connect
One of the most notable brands on the list is GoTo Connect. It is popular due to its plans which all give the same features. The company charges businesses according to the number of employees instead of the industry standard of additional charges per plan. One of the significant drawbacks of GoTo Connect is that it only allows 4 participants in its basal program. On the bright side, for $4 extra, it supports videoconferencing for up to 250 participants. In addition, it provides free international calling to more than 50 countries.
8. Nextiva
A popular choice among mid-size and small-size businesses is Nextiva. Its key features are its team collaboration app called Cospace and its ability to voice over recordings. 30-day free trials are also available for new entrepreneurs and startups. Even though video conferencing is not on the base plan, it makes up for it by offering 24/7 live chat and phone support. It also provides unlimited users on all programs and an impressive 99.999% uptime rate.
9. OpenPhone
Another affordable entry, OpenPhone is an all-rounded VoIP provider with features like text message automation and integrated business apps like Slack and Zapier. Users of OpenPhone can share phone numbers to collaborate on calls and text messages. They also offer an IVR (auto-attendant) in all their plans. It also boasts an intuitive UI. Due to these reasons, OpenPhone is an excellent choice for startups, SMEs, agencies, and enterprises.
10. CallHippo
Used by giants like Amazon and Shopify and 5000 other brands, CallHippo is one of the major players in the VoIP provider industry. Many users of CallHippo have positively commented on its easy-to-use software. CallHippo also offers local numbers in more than 45 countries. The provider is compatible with both PC and smartphones. They also provide 24/7 support. A key feature of CallHippo is its Power Dialer. The Power Dialer automatically dials from an uploaded list of numbers.
