Help Desk software is a software programs developed to capture, track, and properly maintain customer queries online. These are one-point contact for customer problems and their fixes that has designed with numerous good features. And nowadays, these software programs have become a necessity for companies to benefit their customers as it is a way for a company to effectively communicate with their customers and helps to empower the business. So, if you are searching for some good help desk software, your search may reach a conclusion here with our list of the top 10 help desk software in 2022.
1. Freshdesk
Freshdesk is one of the best help desk software you can get in 2022. It is predominantly known for its intelligent automation features that can automate repetitive help desk tasks and subsequently enhance productivity. This software provides a massive range of capabilities, such as self-service portals, automation tools, multi-channel support, and more.
2. HappyFox
HappyFox is a great cloud-based help desk system which is mainly known for its powerful ticket management system service to its customers. It provides great automated features which in turn makes work a lot simpler for their customers. HappyFox also has excellent support for emails, chat, voice, mobile channels, and social media accounts.
3. Zendesk
It is not just a help desk software but more than that as Zendesk is a customer service & engagement platform that offers support for Omnichannel. This means that all the customer interactions across emails, chats, social media, mobile, etc. all come together at a single place. It furnishes highly flexible ticket management with automated workflows alongside multi-channel support and has everything a customer may require to build a great customer experience.
4. Help Scout
Help Scout is one of the great help desk software programs and powerful enough to support & help large customer support teams. But it is a little more small-business-friendly with no min. number of users and a 14-day free trial. This fantastic software Help Scout supports a robust API, robust reporting, native knowledge bases, and a wide range of integrations.
5. Zoho Desk
It is a cloud-based customer service tool with contextual Artificial Intelligence that helps your company build stronger relationships with your customers. Zoho Desk provides detailed reports & analytics about your support center performance, like the average resolution time, the no. of tickets closed per agent per day, the no. of tickets opened per product etc.
6. Wrike
Wrike help desk software is trusted by 20,000+ organizations all over the world and is completely suitable for any size team. Its powerful automation engine helps you to improve engagement, lead to better customer support, and encourage good relationships with clients and other team members. It has an easy to understand & use interface that permits team members to start helping clients without the need to avail of in-person training themselves.
7. ProProfs Help Desk
It is one of the most popular help desk software programs. ProProfs help desk is a cloud-based hosting platform that provides better customer service and experience by its numerous key features, such as shared inbox, canned responses, ticketing automation, integrations, etc.
8. HubSpot
HubSpot provides a help desk & ticketing software that will help you to keep track of all customer requests on the basis of the forms or emails by customers or through a live chat. It can automatically create a ticket and also automatically send the ticket to the right person.
9. Live Agent
Live Agent is one of the top-rated and powerful help desk software that is capable of streamlining several communication channels into one universal inbox. The software is easy to implement & use and provides more than 180 advanced & useful help desk features and about 40 third party integrations.
10. Jira Service Desk
Jira Service Desk is a popular help desk software that is best known for its issue tracking features. It also comes with many other features to provide solutions to service management & customer service. Jira offers a complete end to end service to its customers with a good UI that helps you to resolve issues quickly.
