ActiveSync cannot log on to Microsoft Outlook

Asked By henry riggs 0 points N/A Posted on - 01/28/2012

I have an iPAQ Pocket PC which I tried to synchronize with my Windows PC when I got this error as posted below.

I’ve seen this error also when I installed Personal Folders Backup Utility.

My question now is how I can fix this?

I tried to search for the folders as stated in the error message but I was unable to locate it.

Please help.

Microsoft Outlook Synchronization

ActiveSync cannot log on to Microsoft Outlook. Make sure Microsoft Outlook is installed and functioning correctly. You may need to restart your computer. You could have a conflict due to two folders on this computer are named C:Program FilesMicrosoft and C:Program FilesMicrosoft Office.

If so, rename the C:Program FilesMicrosoft folder so that it does not contain the word “Microsoft”. If this folder contains subfolders, you may need to reinstall programs in the renamed folder. For more information on renaming folders and installing programs, see Help for your operating system.

OK

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• Question Category: MS Outlook

Answered By Marie Chan 15 points N/A #124446

ActiveSync cannot log on to Microsoft Outlook

Hi!

The message that you're seeing happens when you install Personal Folders Backup Utility. You can follow these methods in resolving it.

#1. Go to Tools on your Outlook. Click Other and then go to Advanced Options. Look for COM Add-ins, go to Outlook Backup Add-in and then Remove. Just keep clicking OK till you get out of the Tools, close Outlook and restart your pc. This should be the first method that you do since the issue can be resolved by these steps most of the time.

#2. If the above steps don't work, do these:

• Go to Add/Remove Programs in your Control Panel
• Look for Microsoft Outlook Personal Folders Backup, remove
• Go thru the removal process, restart and try to resync

The last method involves renaming the Microsoft Folder and Reinstall Programs. This is a more complicated method if all else fails. Click on the link below to view method # 3, as well as the steps mentioned above:

https://support.microsoft.com/en-us/help/324864

Hope that helps!

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• Posted on - 01/28/2012
• Question Category: MS Outlook