Asked By
Abram Jock
80 points
N/A
Posted on - 09/20/2012
Hi,
I have recently installed the latest version of Adobe Reader to view my PDF files but when I tried to view one of my files using this reader, I got an error on my screen. The screenshot of the error is attached below:
The error says:
Adobe Reader could not open 'dgt2,570.pdf because it is either not a supported file type or because the file has been damaged (for example, it was, sent as an email attachment and wasn't correctly decoded).
I have checked the file again and it doesn’t seem to be damaged or corrupted but the adobe reader is not able to open it. Can anyone please tell me what might be the problem behind this scenario. I am at my wits end now and still couldn’t find the solution.
Waiting for your comments and suggestions
Regards,
Abram
Adobe reader cannot open a file that may be corrupted
Hello,
A lot of problem might occur during installing software. Try reinstalling again the Adobe Reader you have downloaded.
If you have deleted it already the installer, you can download it here: https://eu.dlink.com/mk/mk/for-home/routers-and-modems, then check whether the problem is still occur. You should also check out first the PDF file that you wanted to open whether it is corrupted or not.
Adobe reader cannot open a file that may be corrupted
If you have found the PDF is not damaged then try the following steps to ensure that Reader is up-to-date and not damaged:
1. Update to latest release.
2. Repair installation.
3. Reinstall using the latest version.
4. Ensure that the operating system can recognize PDFs.
It is likely that the latest update patch can fix a conflict with your system.
1. Open Reader.
2. Choose Help then Check for Updates.
Repairing using Control Panel method:
1. Close Reader.
2. Click Start and go to Control Panel.
If you are using Windows 7/Vista then, select Adobe Reader in the list of programs.
-
Click Change and follow the instructions to repair the application
-
Click “Finish” when the process is complete.
Repair from Reader, Choose Help and Go to Repair Adobe Reader Installation.
Remove all old versions and then install the latest version.
Adobe reader cannot open a file that may be corrupted
Both of your comments are superb and I also thank you for the information. Maud Matland, your comments make sense as to how I will be able to fix my problem. I forgot to mention that my OS is Windows 7. But your recommendation is for Windows 7 and Vista so as a result, I got the information I needed.
I am carefully following your instructions on how to install the latest version and I am not encountering any errors anymore. The screenshot image also helped me.
Thanks techyv.com for your cooperation.
Adobe reader cannot open a file that may be corrupted
If you verify that the PDF file you tried to open is not corrupt or damaged, one possible cause is that the file was created using a much newer version of Adobe Acrobat though this doesn’t make any sense. Because a PDF file is a PDF file. Regardless of what program was used to create it, any PDF reader should be able to open it.
Anyway, just try updating your Adobe Reader to the latest version supported by your operating system. Visit Adobe Acrobat Reader DC and set the download options. In “Step 1,” select your correct operating system.
For Microsoft Windows, it supports Windows XP Service Pack 2 (64-bit only), Windows XP Service Pack 3, Windows 7, Windows 8.x, Windows 10, Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, and Windows Server 2012. In “Step 2,” select your preferred language and in “Step 3,” select the download from the dropdown list and then click the “Download now” button.
Note: you can uncheck the optional McAfee Security Scan Plus if you don’t need it. This additional download is checked by default so make sure to check it before starting the download.
