AT&T has determined that your current account cannot be used with iPhone

Asked By Greg Lewis 40 points N/A Posted on - 10/28/2012

Hi guys

I have recently purchased an iPhone but when I try to activate it, I am met with an error.

The screenshot of the error is as follows:

 

We’re sorry, AT&T has determined that your current account cannot be used with the iPhone.

If you are a business customer visit the AT&T Business Center. Otherwise, please call

1-877-419-4500. To complete this activation you may also create a new AT&T account.

Click continue to proceed.

Continue

Can anyone please guide me how should I sort out this problem? I have no idea what to do.

Any helpful suggestions are most welcome.

Waiting for your comments.

Regards.

• Status: Open
• Question Views: 783
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: iPhone

Answered By Mabel Gia 0 points N/A #131374

AT&T has determined that your current account cannot be used with iPhone

Hi,

It means your old account that you used with your previous phone, cannot be used with the new phone hence advised to create a new account to activate your iPhone.

You should also make sure your account that you are trying to activate with, is free of debt meaning you don't have any outstanding debt or arrears hence the reason as to why you are having difficulty activating through it.

Also ensure you have entered your correct details in activating your account to also avoid encountering errors. You can also contact AT&T online for customer support regarding your issue through their website,

Hope that helps.

About Mabel Gia

Questions
3

Answers
78

Best Answers
19

• Vote Up 0 Vote Down

• Posted on - 11/03/2012
• Question Category: iPhone