Avast has stopped working, what should I do?

Asked By susandwindsor 10 points N/A Posted on - 06/14/2012

Hello all,

I have the freeware version of Avast (6.0.1367) on a Win XP SP3 operating system. Yesterday, completely out of the blue, the system tray icon had a red cross in it.. uh oh trouble!. I clicked to see what the error was, "Urgent: Avast service stopped or is in an inconsistent state".

There were two options given to me which were –  'Fix Now' button and a 'Start program'  link, I tried clicking both of these buttons but neither led anywhere or did anything.
I am either going to reinstall avast or do a system restore but just thought I would get your advice first. Thank you in advance for any advice.

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• Question Category: Anti-Virus Apps

Answered By Smith Jane 0 points N/A #138254

Avast has stopped working, what should I do?

Hi,

System restore will not fix the problem it would be best if you reinstall your avast.
But you have to download first avast's uninstall utility (the latest version) found on their website or you could just simply click avast! Uninstall Utility | Download aswClear for avast! Removal.
Next step would be to download the latest version of avast.
And once you have those files you could uninstall your current avast via Control Panel but if it doesn't respond try to uninstall it from safe mode. Take note that all files from the older version must be removed from your pc. After uninstalling, reboot.
After that, run the uninstall utility that you downloaded in Safe Mode, and then reboot again.
And then install your latest version of avast, make sure to register your copy.
Hope that helps. 🙂

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• Posted on - 06/14/2012
• Question Category: Anti-Virus Apps