Blurred letters when scanning with HP Scanjet

Asked By Cruz D Hatchell 10 points N/A Posted on - 12/06/2013

Hi,

I have HP Scanjet G4010 Photo Scanner and after setting scan resolution, am getting bloated parts of some letters, I have tried restarting the scanner but there is no change, What could be causing this problem and how can it corrected?

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Answered By Aldwinckle Heather 0 points N/A #199555

Blurred letters when scanning with HP Scanjet

Hello,

It does seem like you have a hardware problem rather than a software one. Go through the following steps to be absolutely sure:

1. Uninstall the scanner software(along with the drivers) and re-install again
2. On the inside cover of the scanner fix a white sheet of paper so that smudges at the edges do not occur
3. Clean the glass of the scanner with a dry cloth and make sure there are no scratches on the glass plate
4. Set the resolution to the highest, normally 96 dpi and try to take a scan
5. Save the scanned image as a high quality image file, preferably .png or .bmp. Do not save as a .jpeg file
6. Open the file, zoom in and zoom out to check if the problem is persisting
7. If it is, then take it to a service center near your place immediately. There may be a hardware fault with your device

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• Posted on - 12/17/2013
• Question Category: Scanners