Cannot hear when using Google Hangout

Asked By Ramon R Jaffe 0 points N/A Posted on - 04/20/2015

Hello, I use Google Hangout and I am having issues with the sound. Whenever I watch You Tube or any other thing with sound, it is totally fine.  However, when I use Google Hangout, the other person cuts in and out and it is to the point I can't use it. Any troubleshooting tips I can use? Thanks.

• Status: Open
• Question Views: 424
• Answer Count: 1
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Internet

Answered By Darry Hunt 0 points N/A #177856

Cannot hear when using Google Hangout

• First of all, verify the speakers are properly connected, turned on and the mute mode is not activated (check with the key board as well). 
• Perform a system reboot 
• Check whether the test sound is heard, under Hangout Settings (gear icon)
• If yes, the issue can be with the other party you are contacting. So make them adjust the microphone settings, etc.
• If no, try reinstalling a latest and compatible version and install if there are any additional plugins available.
• Further more, try refreshing the browser window in the meantime.

Best regards!

About Darry Hunt

Questions
0

Answers
100

Best Answers
0

• Vote Up 0 Vote Down

• Posted on - 04/30/2015
• Question Category: Internet