CD/DVD Drive cannot read disk!

Asked By karmi 200 points N/A Posted on - 04/21/2011

My CD/DVD drive cannot read the disk I inserted.  I don't frequently use the drive  and I don't know why it's not working now.

Any help will be greatly appreciated. Thanks!

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• Question Category: Removable Backup Media

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Answered By bitzela 0 points N/A #86283

CD/DVD Drive cannot read disk!

Hi!

Can you check if the disk is clean?  If the disk has a fingerprint, dust or dirt on the surface, gently blow any large dust or dirt particles off first. Then use a damp, clean, lint-free, soft cloth and gently wipe the disk in a straight line from the inside center hole to the outside edge.  Please do not use any household cleaners, which can be too harsh and may damage the disk.

Let me know if this did the trick.

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• Posted on - 04/21/2011
• Question Category: Removable Backup Media

Answered By karmi 200 points N/A #86284

CD/DVD Drive cannot read disk!

I've tried cleaning the disk as per your instructions but it is still not reading it. I also checked for scratches/ chips and found none. Is there anything else that I should try?

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Answered By bitzela 0 points N/A #86285

CD/DVD Drive cannot read disk!

Can you test your CD/DVD Optical Disc Drive with an Original Disc?

Put in on original manufactured CD/DVD that came with your computer or software that was purchased from a retail store.

 

A burned copy of a CD/DVD/BD may not work in another drive from which it was created.

 

If it reads the original CD/DVD disk, then the current disk you are using may be the problem. Otherwise, please clean your Drive with an Optical Disk Drive cleaner. 

 

An optical disk drive cleaner is a specially designed disk that cleans the lens of the optical drive. Regular cleaning of the Optical lens ensures optimum performance of the system. It is important to keep Optical lens clean and dust free with a dry-brush that safely removes dust, debris and other contaminants.

 

Optical disk drive cleaners are typically available at computer stores and are available from many manufactures such as Phillips, Sony and Maxell.

 

Let me know if this solves your problem.

 

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• Posted on - 04/21/2011
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Answered By karmi 200 points N/A #86286

CD/DVD Drive cannot read disk!

It turned out to be a broken disk! I used the MS Works installer disk that came with the computer just to check and it read it flawlessly!  Glad to know the drive is working.

I'll keep your tip handy on cleaning my optical drive so I won't have to worry this much in the future. 

Thanks for all your help!

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• Posted on - 04/21/2011
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Answered By bitzela 0 points N/A #86287

CD/DVD Drive cannot read disk!

Happy to help. Post back when you have further concerns.

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