Asked By
Ana Cramps
0 points
N/A
Posted on - 12/11/2011
I can’t use my character collection! Please help me. I got these notifications that say there’s a non yahoo software program on the email and a non character software program on my computer has been detected.
What should I do about this?
Character collection problem on Yahoo Mail
Maybe there is some software that you have installed that is causing you to have trouble using the character collection, because I do not think the error may be caused by a bug in yahoo because that will mean that about all users will be affected.
You will need to check your system, and if there is any program that you installed you will need to remove it. Go to the control panel and check the latest program that you installed that might be causing the problems and remove it. Or you could alternatively use the system restore utility to remove any changes you may have made to the computer that are causing the problems to occur.
Regards
Thompson Locker
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Character collection problem on Yahoo Mail
Try scanning your computer for virus infection. When a computer or system is completely infected, the performance of the machine goes down very poorly. Booting Windows takes forever and most of the software are not working. If your antivirus is also not working, it means the infection crippled the security program. In this case, you need a virus removal tool to remove the virus.
Download Sophos Virus Removal Tool. Once installed, start Sophos then wait for the virus signature database to get updated. When updating is complete, click to start scanning your computer. Sophos scans everything on your computer including devices connected via USB port. When a virus is found at the end of the scan, remove it then repeat the scan over and over until it no longer detects a virus.
Don’t disable your antivirus when using the tool. Sophos works alongside any antivirus program you may have. Note: this is not an antivirus so don’t use it as replacement to your antivirus. It is just a tool to remove hard-to-detect viruses. It doesn’t have real-time protection like what antivirus programs provide. This tool will automatically stop working when it reaches the end of its usability period.
If you want to continue using it, you have to download the program again.
