‘Citrix receiver could not contact the server. Please check your network connection’

Asked By gran wesner 20 points N/A Posted on - 08/13/2012

Hello experts,

I test the Citrix receiver. Then I set up the online as well as offline plugin.

When I try to log in our WI I am able to open our available desktop with no problems.

Now I was attempting with the offline plugins to display the shortcuts on my PC. This works fine but when I start I receive the message:

Citrix receiver

The remote server failed to execute the application launch request. Please contact your

administrator for further details.

                                                                       OK

The Citrix receiver could not contact the server. Please check your network connection.

Please tell me to resolve this error message.

We are using xenapp 6.0.

I have attempted with the normal receiver as well as with the receiver project.

With the normal version nothing occurs. The preferences show that two plugins are set up but that's it.

Also the enterprise displays the shortcuts but I can't open them.

I need to solve it. Please help.

Thanks a lot.

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• Question Category: Networking

Best Answer by Carl Jack

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Answered By Carl Jack 10 points N/A #150182

‘Citrix receiver could not contact the server. Please check your network connection’

Hello Gran,

The following are the possible causes of the error that you are getting:

• The STA URL could be incorrect.

• The port number may be missing from the STA URL.

In the event that a non-standard XML port is used, the STA URL that is being used should also contain the port number.

To resolve this issue, use the following procedure:

• When you are doing the configuration of the Web Interface site, you will need to make sure that the STA URL is correct. Use the shown below:

• In the event that you are using a non-standard XML port, then you will need to make sure that the STA URL also contains the port number.

The Connection error message usually displays the computer listing of the client, and the XML port on port 80. But the XML port of the client computer is supposed to be 8080. For that matter, in the event log, the Web Interface will bring a warning message which says that it cannot be able to communicate with the STA server through port 80.

Regards,

Carl

 

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Answered By Karla Mahamad 0 points N/A #150183

‘Citrix receiver could not contact the server. Please check your network connection’

Hello,

The cause of the problem seems to be that User access is supposed to be removed from ‘Allow Logon locally’ policy on the Citrix XML brokers. What happens is that users need to access this policy by default. If the administrator does not allow this access then it can configure a registry entry and provide this access.

You will be able to resolve this issue by either allowing access to Logon policy registry change method. These methods are briefly described on Citrix Support website.

I hope this information is helpful to you.

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• Posted on - 11/21/2013
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