Cleanser: Unable to locate IOAPIC

Asked By carla santos 20 points N/A Posted on - 02/10/2012

Hello experts!

From the start of lifetime, Cleanser ISO 6.0.691 displays the following errors just under AcronisLogo:

ERROR: Unable to locate IOAPIC for IRQ 64

ERROR: Unable to locate IOAPIC for IRQ 65

ERROR: Unable to locate IOAPIC for IRQ 78

Loading, please wait. And it’s all.

Does anyone have any Idea? The Server is a DELL PowerEdge 2950 controlled with a SAS 6i-Controller.

Thanks in advance.

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Best Answer by tibor.tokie

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Answered By tibor.tokie 25 points N/A #89550

Cleanser: Unable to locate IOAPIC

Dear Carla Santos,

According to the error message you got ERROR: Unable to locate IOAPIC for IRQ, what about trying the safe mode version of Acronis cleanser as the full mode might require updated drivers to support your hardware. You might also download and try the bootable media from Acronis with your account and boot it with the parameter acpi=off.

To enable it press the f11 button when the media finishes loading and enter it in the prompt window. You can download the bootable media from this link: https://kb.acronis.com/content/4828, the link has a plain explanation of how to download it using your web-account.

Hope this may help you.

Best of luck.

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Answered By Bradwell Charles 5 points N/A #197989

Cleanser: Unable to locate IOAPIC

Safe Mode is the solution to many problems. Have you tried that? Maybe the Full Mode version require the drivers to be updated to support the hardware. If the problem consists contact to ''Acronis Support'' at this url ''acronis.com/support'' to submit a report to correct your drivers and solve your problem.

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• Posted on - 11/29/2013
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