A communication error has occurred 0x80072EE2

Asked By Anthony E Cisneros 20 points N/A Posted on - 08/17/2012

Hi,

I have been using Windows Vista Ultimate operating System, and I have installed MS Office Professional Plus 2010.

 

While trying to activate the application, I encounter the activation error as given below.

 

 

 

The error states that "A communication error has occurred.

 

Please verify the connectivity to the internet and try again. (0x80072EE2)".

 

I am unable to proceed any further.

 

Seeking your assistance for a quick fix.

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• Question Category: MS Word

Best Answer by Carl Jack

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Answered By Carl Jack 10 points N/A #132498

A communication error has occurred 0x80072EE2

Hello Anthony,

To fix that issue, you will need to use the following steps.

First you will need to start Windows Installer Services using the following procedure:

• You will need to click Start on your computer and then type services.msc and press ENTER.
• After that you will have to find Windows Installer from the list of services and ensure that it has been set to Manual.

• Next you will click on Start to start Installer services.

After that you will follow the steps below:

• Go to C:/Config.Msi, and then right click and choose Properties.
• After that you will need to uncheck Read Only.

• Then you will run the Office as an Administrator.
• You should not get the error after that.

Regards,

Carl

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Answered By Felipa Dolore 20 points N/A #196281

A communication error has occurred 0x80072EE2

You might want to try these steps to fix the error:

 

1. Click Start then type "cmd".

 

 

2. Right-click the Command Prompt icon then click "Run as administrator".

 

 

3. Type the command as displayed below then press Enter.

 

 

Here you will see in the list the last 5 characters of your product key like "H3GVB".

 

 

4. You will need to remove these 5 characters by typing the command below then press Enter.

 

 

You may now try to re-launch Office Professional Plus 2010 and re-enter the full product key.

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• Posted on - 11/26/2013
• Question Category: MS Word