Crashed after I install the renewal of my McAfee anti virus

Asked By srilakshmi 0 points N/A Posted on - 01/12/2012

My computer start up is suffering from crashed after I install the renewal of my McAfee anti virus subscription. And it already developed a loop-re starting and then crashing.

My computer technician told me that the McAfee anti virus is not compatible with the Explorer9.

I already tried to rectify the things but still there has been no change. I want to uninstall this anti virus and install Kaspersky pure but I can’t install it because the McAfee is still there.

I need your help if how could I resolve this matter.

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• Question Category: Anti-Virus

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Answered By Richard Gabriel 0 points N/A #106624

Crashed after I install the renewal of my McAfee anti virus

You will definitely have to remove the McAfee antivirus first before you install kaspersky because you cannot have them both on the computer.

That will cause a clash between the two antivirus and even affect the operation of the computer.

To remove McAfee use the following procedure:

• Click Start on your computer and then choose control panel.
• Click Programs and Features.
• Click on Add/Remove programs.
• Locate McAfee from the list of programs and remove it.

Once you have done that, you can go ahead download antivirus from the install or use an installation CD  to install the Kaspersky antivirus.

Richard Gabriel

 

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Answered By Scott Douglas 5 points N/A #106626

Crashed after I install the renewal of my McAfee anti virus

Hi,

Above comment shows how to uninstall .

If doesn’t uninstall completely ,Please run services.msc and disable all services of McAfee.

Restart your computer and Uninstall it again using Add and Remove programs.

You can also do a force uninstall by running the frminst.exe command.

Please run following command in the command prompt.

“C:Path of where the McAfee is installedfrminst.exe”/froceuninstall

Then restart the computer. After you can install another antivirus software.

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• Posted on - 12/09/2012
• Question Category: Anti-Virus