Data error in Windows Explorer

Asked By Carol Baker 10 points N/A Posted on - 12/08/2011

I have been facing a weird error in my computer while working on my family photos which says Windows Explorer has encountered a problem and needs to close" message. Actually I wanted to scan, save and edit my family photos and I saved them successfully but now while editing them, it started giving me the above mentioned message which sure is really irritating. I thought the problem might be with dll and tried to use the shellxview program to resolve the issue which helped little bit but still I get the error message saying;

        Error Signature
         AppName: explorer.exe
        AppVer: 6.0.2900.5512
        ModName: divx.dll
        ModVer: 6.8.5.9
        Offset: 0012e59d

    I would be very grateful to you if you help me out in resolving this issue.

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• Question Category: Windows XP

Answered By mavspencer 0 points N/A #120687

Data error in Windows Explorer

Hi Carol, Sometimes when you encounter error from your Computer it caused by Virus or Malware, May be some of the pictures that you are trying to open or edit are infected by virus and disable your Windows Explorer. Check and scan your Computer with Anti-Virus for possible Viruses and also download separate Anti-Malware Software for Malware attack and make sure that it is up to date. If there is no detection of Virus or Malware then one probably cause of Windows Explorer to crash is you have low memory RAM. I hope this will help.

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• Posted on - 12/10/2011
• Question Category: Windows XP