Earth Link; Error has occurred: smart dialer software error

Asked By maria_pinili 0 points N/A Posted on - 09/24/2012

Hi everyone! When I click the EarthLink icon it crashes and I get this error. I clicked more details and says Technical Details: connecting.brt. I closed it and restarted my PC and cleaned the system with CCleaner. I have also Eset running in the background in case. I then clicked on the icon and still falls to that error message. I clicked ok and the dialer opened after that I get script errors. How do I prevent the first error I have encountered?

EarthLink

An Error has occurred…

Error Type: Smart Dialer Software Error

The Smart Dialer software has encountered an error.

EarthLink recommends re-installing the software.

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Answered By Nicke Baker 0 points N/A #160586

Earth Link; Error has occurred: smart dialer software error

Hello Maria,

The Earth Link application seems to be corrupted, and that is probably due to virus attack or changes that you might have made to your computer. To resolve the issue, you will need to do the following:

• You can try running system restore and see if that will resolve the issue.
• If it doesn't, you will need to uninstall Earthlink, and then get a fresh setup and use it for installation.

Regards,

Nicke

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• Posted on - 09/24/2012
• Question Category: Suggestions