Epson Perfection 3490 Photo scanner issue!

Asked By Jason Josh 400 points N/A Posted on - 05/30/2011

Hi there folks,

I have an Epson Perfection 3490 Photo scanner. I am running Windows 7.

This scanner used to work beautifully until I removed some other software that I no longer wanted. Sadly I cannot remember what it was. Anyway since then the scanner refuses to work. I have tried reloading the software from the set-up disc and also I have visited the Epson site to get the latest drivers and set-up software, all to no avail. All the other bundled items will load from the set-up disc but not the scan facility.

Whatever I try I always get the following error:

——————————————————————————————————————————————
Could not copy files. Check the setup disc, then run setup again.
C:DOCUME~1COMPAQ~1LOCALS~1Temp\setup.ini
——————————————————————————————————————————————

I have checked the entire cabling etc and even tried cleaning the registry. Have I perhaps deleted some windows dlls in error?

I checked the device manager and reloaded the drivers from the set-up disc and it all looked good. However, I could not see the scanner icon on my desktop. I restarted, but still could not see it. So I tried loading just the scanner from the set-up program and then I got exactly the same message as before and also the device has disappeared from device manager.

Any ideas please?

Thank you.

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Question Views: 1787
Answer Count: 2
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Answer Accepted: Yes
Question Category: Scanners

Best Answer by Adrian T

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Best Answer

Answered By Adrian T 0 points N/A #111318