Error 1402: Unable to Update Adobe Reader

Asked By ben hill 0 points N/A Posted on - 01/13/2012

I never had an issue with any Adobe products since the first time I used it. But lately, when starting my computer, I keep getting an alert from Adobe Reader asking for an update.

I clicked the alert and start the process and installed new updates. But it always stops during the process of updating it. It shows “Update Failed” with error code 1402.

I tried for several times but always end up with the same error window. I uninstalled and re-installed the software again and again, but I am unlucky to fix the problem.

How can I continue with the update and fix this problem?

Adobe Reader Updater
Update failed
Error 1402.Could not open key: HKEY_LOCAL_MACHINESOFTWARE MicrosoftWindowsCurrentversionRunOptionalComponentsIMAIL. Verify that you have sufficient access to that key, or contact your support personnel.
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• Question Category: System Utilities

Answered By Aristono Martin 20 points N/A #124098

Error 1402: Unable to Update Adobe Reader

 

You may most likely get the error as adobe does not support multiple versions of it installed on the same machine. Be it that it was just updated, adobe reader may see it as a software conflict. It is because it works with many products, thus it does not want to be confused. Reader and acrobat also could not be installed on the same machine.

What you may need to do is to remove all versions of adobe reader and acrobat on your machine using the add/remove programs. After removing it, you can now try to install the version you like. Do a restart afterwards and see if that resolves the issue.

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• Posted on - 01/13/2012
• Question Category: System Utilities