Asked By
floyd 430 points N/APosted on - 05/27/2011
I recently updated my Microsoft office 2007 to MS Office 2010 on my Windows Vista Home Basic laptop. This is the error I got while installing:
"Error 2203. An internal error has occurred. Contact Microsoft Product Support Services (PSS) for assistance."
The same thing happened when I am updating my java to newer version. I found some common solutions to fix the issue and that is to ensure that I have the administrator rights, so I checked on it and yet the problem still persist. I even uninstall the windows installer hoping that I can get it fix by downloading a new one. This happened when I attempt to uninstall a corrupted windows application on my computer system few days ago. Then the error triggers again now that I am installing MS office 2010.
I also tried a registry scan but none works so far. How can I prevent this error? I cannot even delete my old MS Office 2007 because it's having the same error. I don't have a password on my administrative account and I am the only one using this computer. Please help me. What will I do to stop this error? I also checked my temp folder but every time I open it, a box appear telling me I don't have permission to access the folder. Please reply on my question.
This kind of error message will pop-out when the permission is not sufficient for the default Temporary Folder named %temp%. You can only fix this problem when you are logged in as the administrator to make some changes in the system.
Go to the search box and key-in %temp% and it will bring you to the Temporary Folder and do the following:
Right-click the Temporary Folder and choose Properties
Locate the Security tab and click edit
Choose Add
Choose Everyone
Tick Check Names
You will notice that Everyone is underlined
Tick the Full control box under Allow Column, press ok thrice to close all pop-up windows
If the problem continues even after uninstalling the faulty application then the problem is not with the application. There are probably some corrupt system files causing the error. Try using the System File Checker tool. Click “Start”, “All Programs”, “Accessories” then right-click “Command Prompt” and select “Run as administrator”. In the command prompt window, type without quotes “sfc /scannow” then hit Enter.
Wait until the scan is complete then restart the computer. See if it works. The System File Checker utility scans your system for protected system files with incorrect version and then replacing them with the correct versions. If it doesn’t work, download PC Tools Performance Toolkit. Follow the instructions to download and unpack and then install it.
Once installed, start PC Tools then go to “Recovery” tab and click “Repair Drives”. On the next screen, under “Select Drive Operation”, select “Repair Drive” then check “Perform on reboot”. Next, select drive C from the list then click “Start” and then “Continue”. Close PC Tools then restart the computer to begin the check.
Check system drive with PC Tools
After booting, try installing Office 2010 again and see if it works. If the problem continues, make sure your computer meets the requirements. Office 2010 supports Microsoft Windows Vista Service Pack 1. If your Windows Vista is not running on any Service Pack, might as well upgrade it to the latest Service Pack. Download Windows Vista Service Pack 2.
This is the latest and last Service Pack update for Microsoft Windows Vista.
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