Error 2869 in installing LD 7.3.1 on Server 2008 R2

Asked By howel dinh 30 points N/A Posted on - 02/25/2012

Hi,

We failed trying to install LD 7.3.1 on Server 2008 R2 in this morning.. We've looked thoroughly through the forum and applied all the tricks but still getting the 2869 error. We are logged in as Admin and running the MSI as Administrator, even tried via elevated command prompt.

Touchpaper Software key is in registry under wow6342node

IIS 6 Mgmt Compatibility is installed

All Roles Services installed as advised

IIS Authentication permissions set as advised

msi run via msiexec /i

AV software switched off

UAC switched off

Installing to default locations

The MSI log files show it fails here (full log attached):

Action 10:33:53: PublishProduct. Publishing product information
1: Console.ico
1: ConsoleConfig.ico
1: Ticker.ico
1: DataImport.ico
1: MailInbound.ico
1: MailOutbound.ico
1: TelephonyApp.ico
1: CiLinking.ico
1: {E7C09DD1-A95F-4BA3-BB8F-3FBE51A89988}
Action 10:33:53: CiLinkingService.Rollback.
Action 10:33:53: CiLinkingService.Install.
DEBUG: Error 2869: 

The dialog ErrorDlg has the error style bit set, but is not an error dialog
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869. The arguments are: ErrorDlg, ,
MSI (c) (44:00) [10:33:57:134]: Product: LANDesk Service Desk — The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2869. The arguments are: ErrorDlg,

Help is needed. Thanks in advance.

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• Question Category: Server Software

Best Answer by Marvin M Calderon

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Answered By Amoyo Augustin 25 points N/A #110478

Error 2869 in installing LD 7.3.1 on Server 2008 R2

First of all start windows as Administrator (UAC on 2008 computer)

 

Now try uninstall and do not delete the service install.

 

Now manually remove all services from cmd.

 

Go to Start, Run and write cmd in the Arise and OK.

Now type, sc delete < service name >

Restart the Computer.

 

This should do the cozen as it did for many others who were facing this problem.

 

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• Posted on - 03/02/2012
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Best Answer

Answered By Marvin M Calderon 55 points N/A #110479

Error 2869 in installing LD 7.3.1 on Server 2008 R2

Hello Howel Dinh,

I think that you have not installed that one in a correct order.

Now all you need to do is to install Ccleaner and after that you have to delete that one installed part of the software by using cleaner.

After that open the application in a RUN AS ADMINISTRATOR mode.

Because some of the applications need this thing to install.

So after that you can never get that error that you are now getting.

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• Posted on - 05/13/2013
• Question Category: Server Software