Error: Citrix online plug-in failed to start

Asked By Ralph V Thomas 30 points N/A Posted on - 09/17/2013

Hello,

I am unable to install the new XenApp Online Plug-in for Hosted Apps 11.2 and getting the following error message. What should I do now to fix this problem. I searched online for a solution but can’t fix the error. I am expecting that you may assist me in a proper way. Thanks.

Error:Citrix online plug-in

The requested operation for the Citrix online plug-in has failed.

To see more information, click view Log.

The requested operation for the Citrix online plug-in has failed.

To see more information, click view Log.

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Answered By Patrick Giardina 0 points N/A #167525

Error: Citrix online plug-in failed to start

Hello,

 

There can be several things that can cause this error.

1.   It can be that the plug-in is in conflict with the installation of the client.

2.   There is a possible file corruption in the XenApp plug-in installation.

3.   An application like the anti-virus may have interfered and block the correct installation of the plug-in.

To solve this please uninstall the application. Go to control panel and click in add/remove programs.

 

To address any file corruption you will have to run the tool found in the following link:

https://support.citrix.com/article/CTX137494

This will delete any files remaining after installation.

Then run the FTACLEAN tool to reset any previously registered application. You can found this tool in the following link:

https://support.citrix.com/article/CTX106280

At last, check for start-up programs that may be interfering with the installation.

After you got this, try installing XenApp plug in again.

Hope this information can assist you.

 

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• Posted on - 10/07/2013
• Question Category: Software Others