Error Message : Communication not available

Asked By Margarete S Bryson 100 points N/A Posted on - 07/31/2014

I have an HP Wireless Printer 4500. It is directly connected to my Desktop.
Everytime I try to print its sends an error message "Communication not Available".
It is very frustrating because I already tried solutions like restarting,
configuring my firewall settings, and re-installing. Do you have any suggestions on how this
will work for me?

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• Question Category: Peripherals

Answered By Riley Keith 0 points N/A #189301

Error Message : Communication not available

Margaret,

 

First check if your printer is online. Go to device and printers and see the icon of the printer, should say online with the printer connected and powered on. If not, change it from offline to online.

 

I guess you are using it with the USB cable, just be sure that is connected at a 2.0 USB port. How to know it?, you can go to the device manager and check.

 

If both above situations are right, this is, online and USB 2.0, try this:

 

Check your Printer Spooler. Go to the start menu and type services. Go to the services menu, scroll down and check on Printer Spooler. See if the service is on or activate. Should be active. If so, stop it and restart it. 

 

Try to print again.

 

If the problem is still there, check with another USB cable.

Hope this helps

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• Posted on - 08/10/2014
• Question Category: Peripherals