Error message while installing iTunes

Asked By nancyhernandyu 10 points N/A Posted on - 08/20/2012

 

Hi pals,

When installing iTunes, the message error I am receiving is" itunes.exe- Bad Image

C:\Windowssystem32softpub.dll is either not designed to run on Windows or it contains an error.

I have also tried right clicking run administrator.

I need your help.

Thanks in advance.

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Answered By Carl Jack 10 points N/A #143832

Error message while installing iTunes

Hello Nancy,

The following methods should help you resolve the issue that you are getting. Make sure that you download the correct package from Apple website.

Method 1:

• Remove and then reinstall iTunes
• Also reinstall QuickTime and any other software components for  the operating system that you are using.

Method 2:

• Put the computer in a Clean Boot state,
• After that try installing the same and check if that will help resolve the issue. You can check the following link for more details: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

After you have reset the computer using the methods above be sure to reboot it.

Regards,

Carl

 

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• Posted on - 08/20/2012
• Question Category: iTunes