Error on Rendering Project Neon with Revit 2012

Asked By gem holly 20 points N/A Posted on - 02/21/2012

I got an error when rendering online for Revit 2012. The error says an authentication occurred.

I am rendering Project Neon.

I need help.

Rendering Service

A problem occurred.  

The rendering service could not complete your request. <An authentication error occurred.>

OK

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• Question Category: Server Software

Answered By muhammadullahc 0 points N/A #103712

Error on Rendering Project Neon with Revit 2012

It’s a frustrating scenario when you suddenly receive this kind of error message when trying to work on a project online with Project Neon for Revit 2012.

Follow the instructions below to try and get rid of the message:

1. Sign out from Revit 2012.  You need to confirm that this also signs you out of Project Neon by clicking on Web Services > My Render Gallery option.
2. Clean your web browser’s cache temporary internet files.  For example, here is the process for Internet Explorer.
3. Sign-in to Project Neon then attempt to Render Online again:
4. If prompted after, you can sign back into Revit 2012.
5. Use the same login for both Revit 2012 and Project Neon.  By logging out, clearing the browser cache, and then logging into Project Neon first it should resolve the message.

Hope you have got your answer.

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• Posted on - 02/21/2012
• Question Category: Server Software