Error on SAS Business software

Asked By Nicholas B Smith 10 points N/A Posted on - 09/27/2013

Hi,

We are running a small business and we have been using the SAS software as our business analysis software to perform business related tasks. We recently wanted to perform a renewal order with electronic Software delivery. But when I do so, I get the error message depicted below. What can I do now that I do not have the order email anymore?

The order information could not be retrieved because this is a renewal order. A renewal order is a license update and it cannot be used to download software. Locate your original Software Order E-mail or contact your SAS Installation Representative at your site for the correct Order Number and SAS Installation Key to download the software.

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• Question Category: Misc Software

Answered By points N/A #181128

Error on SAS Business software

Hello,

The problem you are facing is the cause of misconfiguration.

This error performs if the order number and installation key are from a SAS Software Renewal Order E-mail instead of a SAS Software Order E-mail.

You have to confirm that whether you are utilizing information from a SAS Software Order E-mail or a SAS Software Renewal Order E-mail.

In order to download SAS software through electronic software delivery, you have to utilize the order number and SAS installation key from the SAS Software Order E-mail that is planned for electronic software delivery.

Here are examples of differences between these two:

SAS Software Order E-mail example for Electronic Software Delivery

SAS Software Renewal Order E-mail example for license renewal

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• Posted on - 10/23/2013
• Question Category: Misc Software