Error showing whenever I receive an Email in Outlook for MAC 2011

Asked By hannahwtc 10 points N/A Posted on - 11/01/2012

Hi Everybody,

I’m in need of someone to help me in this matter.

I’m getting this Error Message (below), whenever I receive an Email in Outlook for MAC 2011.

Mail could not be received at this time.

The server for account — • returned the error "authentication failed". Your username/password or security settings may be incorrect. Would you like to try re-entering your password?

No Yes

 

May be I didn’t enter a correct setting. Please help me to resolve this issue.

Thanks. Have a nice day.

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• Question Category: MS Outlook

Best Answer by lee hung

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Answered By Joyce Meghan 0 points N/A #135519

Error showing whenever I receive an Email in Outlook for MAC 2011

Hi the issue most likely is that you have not entered correct username password. This seems to be clear from the error that you've attached . However you can still try and troubleshoot outlook by visiting the microsoft troubleshoot for outlook. Here is the link https://support.microsoft.com/en-us/help/2492901/sending-email-error-authentication-failed–error-17897-in-outlook-2011. It would help you to implement correct settings too if you've made a mistake .

 

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• Posted on - 11/02/2012
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Answered By lee hung 75 points N/A #135520

Error showing whenever I receive an Email in Outlook for MAC 2011

Hannahwtc,

To help eliminate this error message we need to change your account settings in your mail account.  To do this follow these steps:

1.  Go to the "Tools" menu in Outlook.

2.  Click on "Accounts" and choose your email account.

3.  In the "Outgoing server" box we enter 587 (this will override the SMTP port).

4.  Close the Window.

One other way to eliminate the error is to delete the information that is saved in the "Keychain" location, this location is where your passwords are stored.  To delete this information follow these steps:

1.  Enter the following location:  "Open>Applications>Utilities>Keychain Access.

2.  Find the password and delete it.

3.  Now enter Outlook and it will create a fresh new password to replace the one you deleted.

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• Posted on - 11/02/2012
• Question Category: MS Outlook