Error shows on installation of Adobe CC

Asked By Stephen M Gutierrez 0 points N/A Posted on - 12/28/2013

Hello,

Recently I had purchased Adobe CC to be installed in my Apple PC. I had logged in as a normal user and tried to install the Adobe CC product by opening the autorun facility in the install cd. After a few second during the install it popped up with this error asking me to uninstall and reinstall the product. I tried uninstalling and reinstalling several time, but gives me the same error. I am not sure if any of the files on the cd or corrupt or something. I would greatly appreciate if someone could help me solve this issue. Thanks.

Configuration error – Please uninstall and reinstall the product – If this problem still occurs, please contact Adobe technical support for help, and mention the error code shown at the bottom of this screen – Error: 16 – https://helpx.adobe.com/support.html

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• Question Category: MultiMedia Applications

Answered By Nichols Fryman 15 points N/A #178814

Error shows on installation of Adobe CC

Hi Stephen,
The error can be solved by performing the steps mentioned below:
1) Start the App V-5 sequencer, click 'Create new package'
2) Enter the package name and the installation folder, click 'Next'
3) Start the Adobe PhotoShop CS5 installer
4) Click 'Accept', enter the serial number, click 'Next'
5) Change the installation path to the virtual directory path
6) Click 'Done' after the installation is finished
7) Restart the sytem after the process is completed

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• Posted on - 12/30/2013
• Question Category: MultiMedia Applications