Error Situation Code : 25396924

Asked By Joseph Abbott 20 points N/A Posted on - 09/27/2012

Hi Experts,

Please have a look at the error message attached below. It occurred with the HP installer. I had nothing to do but to restart my system to continue the installation process. Please suggest me to this issue.

Thanks in advance.

Error Situation Code: 25396924

The following lines were retrieved from the installation error logs.

+00000000000503169024IsINow Launching=X:hpzdui40.exe -I XXX –f

“X: hpoins21.dat” –Validate No at” –Validate No

Whoa!!! Windows is being shutdown!!! (CprogressDlg)

Exit code=1073807364

• Status: Open
• Question Views: 1374
• Answer Count: 2
• Vote Up 0 Vote Down

• Answer Accepted: No
• Question Category: Printers

Answered By Nicke Baker 0 points N/A #190330

Error Situation Code : 25396924

Hello Joseph,

Use the following procedure to resolve that issue:

• First you will need to stop the installation.
• And then go to command prompt.
• After that type : subst X: C:, and then press enter.
• And then exit out of the command prompt.
• And then restart the installation again it should complete

Regards,

Nicke

About Nicke Baker

Questions
0

Answers
671

Best Answers
100

• Vote Up 0 Vote Down

• Posted on - 09/27/2012
• Question Category: Printers

Answered By Kroskey Connie 0 points N/A #190331

Error Situation Code : 25396924

Hello Joseph,

 

I suggest to completely uninstall the Software and Driver package from, "Programs and Features" and delete HP printer folder from, "Program Files" and clear "Temp Folder" by going to the search box and type "%temp%".

 

Uninstalling the old driver/software will eliminate corrupted files and data.

 

Use the Installer disK when uninstalling the Software and Driver Package.

 

Download the latest Software/Driver and Turn-Off firewall/Windows Firewall before re-installing the Driver.

 

You may turn-on firewall back after successful installation.

 

Please go this Link to download the driver.

 

Regards,

 

Kroskey

About Kroskey Connie

Questions
4

Answers
15

Best Answers
7

• Vote Up 0 Vote Down

• Posted on - 10/16/2012
• Question Category: Printers